ERP Administrator cum IT Specialist

ERP Administrator cum IT Specialist will be responsible on Managing the existing ICBA ERP system (Microsoft Dynamic) and perform IT management functions – to ensure that all systems are performing well and running securely.

ERP System Administration 

• Ensure that the system is performing accurately and efficiently
  
• Identify and correct and performance issues and errors
  
• Generate reports and dashboard as needed for the management
  
• Implement and maintain forms and views 
  
• Implement and maintain business processes, rules and workflows
  
• Implement and test all changes made to the application
  
• Manage accounts, administrative and security roles and audit usage 
  
• Maintain scheduled backups to ensure disaster recovery
  
• Work with ERP vendor to implement upgrades
  

IT and Systems Management 

• Manage and maintain the ICBA in-house computing environment including servers (Linux and Windows; MS Win Server, MS SQL, Exchange, AD etc.), networking (routers, firewall, switches, wifi), MS Windows workstations and laptops and telephony equipment
  
• Maintain up to date IT asset inventory
  
• Preserves assets by implementing disaster recovery, back-up procedures, information security and control structures.
  
• Verifies applications results by conducting system audits of technologies implemented and proper IT Assets control.
  
• Install new software and hardware 
  
• Detect and fix network and computer faults
  
• Monitor performance of the network, troubleshoot networking and computing issues 
  
• Secure the network and systems by establishing and enforcing policies and then monitoring access and usage
  
• Schedule and implement upgrades of server and networking software
  
• Assist ICBA staff in completing their projects by ensuring the smooth operation of the ICBA networking and computing environment
  
• Create operational reports and regular reports on the status of the network and the various computing equipment
  
• Training staff on using systems and equipment
  
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
  
• Coordinating with vendors on Warranty renewal, SLA and  AMC on IT infrastructures in DATA centre. 
  
• Coordinating with ISP Etisalat/DU to have run 24/7  UP in  Leased Line, Internet and Telephones.  
  
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling as per the requirement.
  

Essential

• Minimum qualifications of a Bachelor degree in Information and Technology, Computer Science or a relevant field.
  
• Minimum 3 years of experience with Dynamics CRM.
  
• Minimum 3 years of experience integrating Dynamics CRM with SharePoint, Active Directory, Outlook… etc.
  
• At least 5 years relevant work experience, with emphasis on network support administration.
  
• Proven practical experience in Microsoft Server, Exchange, Active Directory, backup and desktops/wifi/laptops etc.
  
• Understanding of and experience in setting up and running secure networks and systems
  
• Up-to-date certification from Microsoft and Cisco. Security certifications are a plus
  
• Ethical hacking and security experience would be a plus
  

Skills

• Excellent oral and written communication, interpersonal skills and demonstrated ability to work in a team within multi-disciplinary and multi-cultural environment.
  
• Expert level on computing, problem solving, reporting skills, setting priorities and team building.
  
• Flexible approach and willingness to assist staff and visitors of ICBA.
  
• Excellent organization skills. 
  
• Fluency in Arabic and English.
  

Applicants are kindly requested to send an updated cover letter and C.V combined in one PDF file along with two names as references to:Human Resources
ICBAP.O. Box 14660Dubai- UAEFax: +9714 3361149Email: hr@biosaline.org.ae